Shipping policy

Last Updated December 4, 2025

DOMESTIC SHIPPING POLICY

 

Shipment processing time

 

All orders are typically processed within 2-3 business days of order placement (weekends and holidays excluded from business days). Nexeros LLC (NXR) ships orders Monday-Friday during normal (non-holiday) business hours.  See estimated delivery time below, which may vary depending on courier circumstances.  

Expect delays in order processing during holidays or instances in which severe or inclement weather may slow the processing of orders/services and/or carrier delivery process. Other delays may be caused, in general, by extenuating circumstances, such as a pandemic, natural disasters or emergency situations. 

Shipping rates and delivery estimates:

Shipping charges for your order will be calculated and displayed at checkout.

 

Shipment Method	Estimated delivery time	Shipment Cost
USPS Advantage Tracking	3-8 business days	$8.95
USPS Priority	2-3 business days	$14.95

 

*Unless otherwise specified, all orders are shipped via USPS Ground Advantage with tracking. NXR shall not be not responsible for packages once USPS has documented delivery to the address specified in the Customer's order. It is the Customer's responsibility to ensure proper receipt of any order placed with NXR at the address provided by Customer. Any claims for package loss are Customer's responsibility once tracking has indicated delivery to the recipient's address.  

Shipment to P.O. boxes or APO/FPO addresses

It is the customer's responsibility to ensure delivered packages are collected from P.O. Boxes or APO/FPO addresses. 

Shipment confirmation, order tracking and delivery

Once your order is placed and paid for, you will receive an email with an order confirmation. Once your package is placed for shipment you will receive a shipment confirmation and tracking number. Once shipment is delivered you will receive a delivery notification. 

Customs, duties, and taxes

NXR is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

NXR is not liable for any products damaged or lost during shipping. If you receive your order damaged, please contact the shipment carrier to file a claim. Please save all packaging material and damaged goods before filing a claim. Take digital pictures of all damaged packaging BEFORE attempting to open a package. This will help to document your claim. You may also contact our support team for guidance on filing a claim with the carrier. 

INTERNATIONAL SHIPPING POLICY

Nexeros LLC does not ship internationally at this time.  If you wish to purchase for international delivery, please submit a request HERE

RETURNS & REFUND POLICY

See NXR's Refund / Return policy.

For more information, email sales@nexeros.com or see our FAQ.