Cancellation policy

Cancellation Policy

NexEros LLC

At NexEros LLC, we aim to process and ship orders quickly while maintaining clarity around subscriptions and pre-orders. Please review the terms below carefully.

1. Order Cancellations (Standard Orders)

Orders may be canceled at any time prior to fulfillment by contacting:

sales@nexeros.com

Please include:

  • Full name

  • Order number

  • Email used at checkout

If the order has not yet been processed or transferred to our fulfillment center, a full refund will be issued to the original payment method.

Once an order has entered fulfillment or has shipped, it can no longer be canceled. At that point, it is subject to our Return & Refund Policy.

2. Subscription Orders

When you purchase a subscription product, you authorize NexEros LLC to charge your payment method at the recurring interval selected at checkout.

Managing Your Subscription

You may:

  • Cancel

  • Pause

  • Modify delivery frequency

  • Update billing details

at any time through your customer account portal or by using the link in your order confirmation email.

To avoid being charged for the next shipment, subscription changes or cancellations must be made at least 24 hours before your next billing date.

If a recurring order has already been processed or shipped, it cannot be canceled and will follow our Return & Refund Policy.

3. Pre-Orders

Pre-orders allow customers to reserve products that are:

  • Out of stock

  • In production

  • Or not yet officially launched

By placing a pre-order, you authorize NexEros LLC to:

  • Charge your payment method at checkout, or

  • Collect a deposit and charge the remaining balance at fulfillment

Estimated ship dates are provided when available but are not guaranteed.

Pre-Order Cancellations

You may cancel a pre-order at any time before fulfillment for a full refund.

Once the pre-order has been fulfilled or shipped, it may no longer be canceled and will be handled under our Return & Refund Policy.

4. Refused Shipments

If a shipment is refused after it has been processed and shipped, NexEros LLC reserves the right to deduct:

  • Return shipping fees

  • Payment processing fees

  • Restocking fees (if applicable)

from any refund issued.

5. Fraud & Abuse Protection

NexEros LLC reserves the right to cancel any order at its sole discretion if:

  • Fraudulent activity is suspected

  • There is a payment authorization issue

  • Abuse of subscription or cancellation policies is detected

6. Contact

For cancellation requests or subscription assistance, contact:

sales@nexeros.com